Help Centre

Philosophy

Philosophy

We create skincare and haircare rooted in Himalayan botanicals, elevated through modern formulation. Each product is designed with intention—pure, effective, and refined.

Our formulations are crafted with nature-derived ingredients including botanicals, oils, and active extracts known for their efficacy.

Our products are thoughtfully formulated and produced with a focus on quality, safety, and consistency.

Formulation

Yes. We formulate without parabens, sulfates, and unnecessary fillers. Every ingredient serves a purpose.

Yes. Our formulations are designed to be gentle and balanced. We recommend a patch test before first use.

We use naturally derived aromatic elements and essential oils where needed, resulting in a soft, subtle sensory experience.

Yes. We do not test on animals.

Formulation
Skincare

Skincare

Yes. Ingredients such as Hibiscus, Wild Turmeric, Himalayan Saffron, and Vitamin C help support a more luminous and even-looking complexion.

Yes. Our formulations include Bakuchiol, Rosehip, Frankincense, and Vitamin E, known to support skin renewal and improve texture.

Yes. We use clarifying botanicals such as Neem, Tulsi, Himalayan Charcoal, and Tea tree to help maintain skin clarity and balance.

Yes. Most formulations are designed for daily or routine use unless otherwise specified.

Haircare

Our haircare includes Rosemary, Onion Seed Oil, Castor Oil, Coconut Oil, Grapeseed Oil, and Vitamin E—ingredients traditionally known to support scalp vitality and stronger-looking hair.

Yes. We recommend light application and adjusting usage based on scalp needs.

Two to three times a week is generally recommended for best results.

Yes. Nourishing oils and botanical actives help restore softness, reduce dryness, and improve overall hair texture.

Haircare
Ingredients

Ingredients

We use a curated blend of Himalayan botanicals, plant oils, fruits, and active compounds including Hibiscus, Amla, Rosemary, Rice Water, Aloe Vera, Vitamin C, and Vitamin E.

Most of our formulations are plant-based. Please refer to individual product details for confirmation.

Results & Usage

With consistent use, visible improvements in skin and hair texture are typically seen within 2–4 weeks.

Yes. Our range is designed to complement and be used as part of a complete ritual.

Results
Support

Order, Shipping & Support

Yes, we ship internationally to select locations.

Orders are processed within a few working days. Delivery timelines vary by destination.

Once an order has been dispatched, it cannot be cancelled or modified. If your order arrives damaged, please contact our team and we will assist you.

Shipping Policy

At Avani, we are committed to delivering your order safely and efficiently.

Order Processing

All orders are processed within 1–2 business days (excluding Sundays and public holidays). Once your order is confirmed, you will receive an order confirmation via email or SMS.

Shipping Timeline

Our standard delivery timeline across India is 3–7 business days, depending on your location.

While we strive to meet these timelines, delays may occasionally occur due to unforeseen factors such as courier disruptions, weather conditions, or regional restrictions.

Shipping Charges

Free shipping is available on all orders above ₹2000.

A nominal shipping fee may apply to orders below this amount, which will be displayed at checkout.

Delivery & Address Accuracy

Customers are requested to provide complete and accurate shipping details.

Avani will not be responsible for delays or failed deliveries due to incorrect or incomplete addresses or recipient unavailability.

Return & Refund Policy

At Avani, we follow a strict return policy due to the personal nature of skincare products.

Eligibility for Returns

We only accept returns if the product is delivered in a damaged, leaking, or defective condition.

Mandatory Proof Requirement

To process any return or refund request, a clear unedited unboxing video is required.

The video must show:

  • The sealed package before opening
  • The full unboxing process
  • Clear evidence of the damage

Without proper video proof, no return or refund request will be accepted.

Return Request Window

All return requests must be raised within 48 hours of delivery. Requests made after this period will not be considered.

Refund Process

Once approved, refunds will be processed within 5–7 business days and credited to the original mode of payment.

Non-Returnable Cases

We do not accept returns for:

  • Opened or used products (unless damaged on arrival)
  • Change of mind
  • Skin reactions or personal sensitivity
  • Incorrect usage of products

Order Cancellation

Orders can only be cancelled before dispatch. Once shipped, cancellations are not possible.